Legal
Plivo Subprocessors
Last Updated: February 27, 2024
Plivo, Inc. (“Plivo”) uses certain subprocessors to assist it in providing to its customers the Application Services as described in the Master Services Agreement or Terms of Use available at https://www.plivo.com/legal/tos/ or such other location as the Terms of Use may be posted from time to time (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement.
A sub-processor is a third party data processor engaged by Plivo who agrees to receive personal data from Plivo intended for processing activities to be carried out (i) on behalf of Plivo customers; (ii) in accordance with customer instructions as communicated by Plivo; and (iii) in accordance with the terms of a written contract between Plivo and the sub-processor.
Plivo maintains an up-to-date list of the names, purpose and locations of all sub-processors.
| Sub‑processor | Purpose for the data transfer | Location |
|---|---|---|
| Amazon Web Services, Inc. | Provide our cloud infrastructure environment and storage of our customer data | USA |
| Google LLC | Speech Recognition | USA |
| Stripe Inc | Payment partner who enables customers to make payments and us to receive payments | USA |
| Zendesk, Inc. | Customer Support and Troubleshooting | USA |
| Salesforce.com Inc. | Customer Relationship Management | USA |
| Google LLC | Google Cloud Messaging (GCM) - Mobile SDK notifications for Android - Send push notifications. | USA |
| Apple, Inc. | Apple Push Notification Service (APNS) - Mobile SDK notifications for iOS - Send push notifications. | USA |
| Akamai Technologies, Inc. | Cloud Service Provider (CDN, WAF) |
USA
Globally for CDN |
| Redis Labs | Caching provider | USA |
| HubSpot | Marketing automation tool | USA |
| Intercom | Provides Chat Bot services | USA |
| Clearbit | Provides data enrichment on marketing leads | USA |
| Outreach | Sales enablement tool, provides email management and automation | USA |
| Mailgun | Email Delivery Service for Businesses | USA |
| Zapier | To automate certain process with our applications | USA |
| Meta | WhatsApp Cloud API provider | USA |