Healthcare Communication SMS and Voice APIs
Healthcare businesses of all kinds use Plivo’s global cloud communications platform and voice and messaging APIs to power their business engagement platforms and for health communication, including dentist and physician practices, medical technology and healthtech companies, labs, and clinics.
Plivo APIs for health communication?
- HIPAA-compliant and will sign a BAA
- Data redaction ensures that no PII is exposed.
- Data is encrypted with TLS/HTTPS.
- Guaranteed 99.95% uptime (99.99% for enterprise plans)
- Direct relationships with 1,600+ Tier 1 and local carriers
- 6 global points of presence
- Consultative approach to customer service
- 98 satisfaction score, highest on G2
- Premium support plans available
for healthcare businesses
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Personalize patient engagement and experiences
- Send medical appointment reminders, prescription status updates, and lab results.
- Protect account privacy by sending one-time passwords for two-factor authentication.
- Exchange two-way text messages between patients and doctors’ offices or add click-to-call to your website for immediate voice calls.
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Improve staff efficiency and communications
- Automate post-care calls or messages or send incoming callers to their choice of destinations via IVR menus that accept both DTMF and speech input.
- Handle conference calling — loop in providers at other practices or seek feedback from patients via automated voice surveys.
- Keep staff updated on hours, policies, and other information.
SMS API
- Programmatically send and receive SMS and MMS messages.
- Get consistently high delivery and open rates at any volume or send rate.
- Redact PHI in messaging logs and on the console.
Voice API
- Integrate voice calling into your mobile and browser apps.
- Offer interactive voice response (IVR) to help callers reach contacts and request documents.
- Make, receive, and control calls programmatically.
Patient security and privacy
Patient security and privacy
Plivo offers compliance with national and global privacy and security regulations, including HIPAA, SOC 2, PCI DSS, and GDPR. Plivo will sign a BAA for customers who sign up for an enterprise package.
Plivo for their communications
Plivo acts as a Business Associate of our customers, and we will sign a Business Associate Agreement (BAA) with enterprise customers to confirm our implementation of required security, privacy, and data breach related safeguards for protected health information (PHI). Plivo customers must also follow appropriate data security and privacy practices to ensure that their applications are HIPAA-compliant.
Plivo is SOC 2 Type 2 certified and holds a PCI DSS Level 1 certification. We also publish a list of security best practices that you can employ to make your accounts more secure.
Easier than you might expect. You can build a system without writing a single line of code by using our PHLO visual design tool, or code it in any of seven languages with the help of a Plivo SDK. We’ve written use case guides that show both approaches.
Yes, Plivo supports bulk messaging to up to 1,000 unique destination numbers in a single API call.
