Hospitality and Travel
SMS and Voice APIs
Thousands of businesses use Plivo’s global cloud communications platform and voice and messaging APIs to power their business engagement platforms, including restaurants, airlines, hotels, homesharing, and other hospitality and travel companies.
Plivo APIs for communication?
- Compliant with PCI DSS standards and GDPR regulations
- Data redaction ensures that no PII is exposed.
- Data is encrypted with TLS/HTTPS.
- Guaranteed 99.95% uptime (99.99% for enterprise plans)
- Direct relationships with 1,600+ Tier 1 and local carriers
- 6 global points of presence
- Consultative approach to customer service
- 98% satisfaction score, highest on G2
- Premium support plans available
for hospitality businesses
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Enhance customer communications
- Automate reservation, booking, and payment communications.
- Inform guests of unusual events, such as repairs.
- Send bulk SMS to market new destinations or special deals.
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Improve security and enhance office efficiency
- Protect private information by requiring two-factor authentication and one-time passwords for web portal, lockbox codes, and other secure resources.
- Give incoming callers access to IVR menus that accept both DTMF and speech input.
- Keep staff updated on hours, policies, and other information.
SMS API
- Programmatically send and receive SMS and MMS messages.
- Interact with customers in your neighborhood, your country, or anywhere in the world via local, toll-free, or short code numbers.
- Get consistently high delivery and open rates at any volume or send rate.
Voice API
- Integrate voice calling into your mobile and browser apps.
- Offer interactive voice response (IVR) and call forwarding to help callers reach contacts and request documents.
- Make, receive, and control calls programmatically.
Plivo for their communications
Yes. Many businesses find it advantageous to anonymize communication between two parties — for example, between a customer and a delivery agent on a food delivery service platform or a driver and a rider using a ride-hailing application. We’ve written use case guides that show how to implement number masking in your applications.
You can send an SMS version of an electronic receipt as a pure text message, or send an image version of a receipt using MMS. Plivo provides a no-code/low-code design tool called PHLO that lets you do this quickly, or you can integrate the process into your existing application with the help of one of our SDKs.
We talk about the pros and cons of different number types in a recent blog post. In the US, application-to-person (A2P) texting requires the use of 10DLC numbers, while short codes have different benefits.
